Nisse Hands of Hope Kenya Privacy Policy

1. Introduction

NISSE Hands of Hope Kenya is committed to protecting the privacy, safety, and personal information of all donors, volunteers, sponsors, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, donation platforms, and services.

2. Information We Collect

We may collect the following types of information:

• Full name and contact details (email, phone number)
• Donation or sponsorship details
• Volunteer application information
• Payment information (processed securely via third-party providers)
• Messages or inquiries sent through forms or WhatsApp
• Website usage data (cookies, analytics, device information)

3. How We Use Your Information

We use your information to:

• Process donations and sponsorships securely
• Communicate with donors, sponsors, and volunteers
• Provide updates on programs and child progress
• Improve our services, outreach, and website experience
• Send receipts, acknowledgements, and impact reports

4. Data Protection & Security

NISSE Hands of Hope prioritizes data security. We use secure encryption methods and trusted third-party payment processors (such as M-PESA, banks, and card processors) to protect your financial and personal data.

We do not sell, trade, or rent donor or volunteer information to any third party. Access to personal data is strictly limited to authorized personnel only.

5. Sharing of Information

We may share limited information only in the following cases:

• With trusted service providers (payment processors, email systems)
• When required by law or legal obligations
• For reporting transparency on donor-funded projects (without personal identifiers)

6. Cookies & Website Tracking

Our website may use cookies to improve user experience, analyze website traffic, and understand user behavior. You may disable cookies through your browser settings, though some features may not function properly.

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or updates to your information
• Request deletion of your data where applicable
• Opt out of communication or newsletters

8. Child Protection

NISSE Hands of Hope is dedicated to safeguarding children. We do not publish sensitive personal information or images of children without proper consent from guardians and partners.

9. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage users to review this page regularly.